The Federal Chatbot Landscape
Chatbots have officially descended upon us in the commercial marketplace, aiding consumers in banking, retail, education, and healthcare, among others. Even though they don’t appear to have (yet) fully entered the DC market, those working in the region have undoubtedly experienced interacting with them outside of the office. These conversational pop-ups - driven by artificial intelligence and not humans - are almost unavoidable, depending on which after-hours URL is visited.
